Customer Testimonials
The following comments from our customers represent a tiny fraction of the expressions we have received over the past 30 years. We have 8000 signatures from visitors to our opal store, plus upwards of a thousand emails from internet sales. During this time we have suffered perhaps a half dozen nasty emails from people who cannot be pleased, but then again, we take responsibility for this because most of these negative comments could have been avoided had we perceived the nature of the customer first. I thought I knew everything about human nature, but I have come to realize I don’t even know myself properly at times. So we just keep learning and trying to do our best to keep our customers happy. And that’s why people come to our site. To make themselves and others a little happier in this somewhat difficult world.
Helping our customers choose the right opal for their preferences and budget is always a challenge. Sometimes it takes a couple of e-mail exchanges to zero-in on exactly what someone has in mind…and we’re just as anxious as our customers until we know a shipment has arrived safely and the jewelry or stones meet their expectations. Here’s a few letters our customers have written.
Note, we have not published the email addresses of our referrals for obvious security reasons but many of them have given us permission to contact them direct, so if you would like to verify any of the statements, let us know and we will ask them again for their permission. That way you can be sure that none of the recommendations are in any way fabricated but are all genuine responses as a result of our quality service.
We very much welcome the feedback of our customers and we would like any who want to write or see an independent review of our service to go to www.trustgauge.com
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Dear Peter
I am writing to you so that you can inform any potential customers about the very positive and generous way in which you have dealt with a problem.
Buying on the internet takes a leap of trust- I hope that sharing my experience might help others in judging and maybe leaping!
Unfortunately I received the wrong item from you- a green opal instead of a blue one. Clearly there was a simple mistake in the christmmas rush, but it was still disappointing.
Since the mistake was pointed out I have been delighted and surprised by the way in which
you have dealt with the problem. Receiving a daily update on progress during the christmas/new year holiday was very reassuring and beyond the normal call of duty. You also included an extra item to apologise for the problem- this is not a standard way of dealing with complaints over here, but it was a very nice surprise.
I would recommend your service and products to anyone.
Very best regards
Phil Sizer
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Opal Pendant is beautiful. Arrived quickly and safely. Thank you for the earrings and pendant.
Susan
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Hello Peter and Cindy:
The opal we recently ordered just arrived, packaged well and with the spare chain. It is beautiful. The extra gift is also very much appreciated. My son, Nick, wanted to give this necklace to his girlfriend (very serious girlfriend) who had lost the opal necklace she bought when she was down under. His smile when he saw the necklace made clear that this opal is just what he wanted.
My wife and I just met this young lady–her name is Jess–and I can see why he is so taken with her. Attached is a photo of the two.
Thank you very much for your caring service and quality product. Young love needs opals.
Tom Owen
Arizona, USA
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Absolutly magnifficent and thanks for the gift. Peter Thanks so much for your help and rushing the order For the 25th. Your the best.
Michael Albright
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I want to thank you very much for the opal pendant you sent. Even though I had an idea of what it looked like when ordering it, it still made me take a deep breath when seeing it for the first time in person. The complementary earrings you gave were the icing to the perfect cake.
I can not wait to see the reaction of my girlfriend. I want to give it to her now, but I have to wait 19 more agonizing days until Christmas.
On top of it all there was also a cute koala pendant with my order. I can not believe the generosity that came with my order.
I will definitely use your business again, and I will be recommending you to others.
Once again: thank you. You have made me very happy!
Sean
Ps. I now have a strong desire to visit down under.
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WOW!! Just received my orders.Peter your work is TOP SHELF I’am so very pleased I do not know what to say…..My wife will be home from work soon and I know she is going to flip out.We {WILL} do more biz..Thank you so much Pete.
PS. Tell Cindy thanks for the Freebees They are very wonderfull also.
Color me happy Ron Dapo
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I recommend this site to anyone interested in Excellent Quality and workmanship! The boulder opal watch that I purchased from this website is Absolutely Gorgeous! I get compliments on it every time I wear it!
Great communication from the Customer Service department as well. I couldn’t be more pleased!!
Thanks again,
Laurie Z. Penn, Radcliff, KY USA
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Hello,
I’m Dror from Israel. After a long search for Opal rings in local stores, I have found out two things:
1. Opal rings are expensive.
2. Every store sells the same boring rings.
I have decided to search the web for opal rings and I found the site of Peter. I sent an e-mail to Peter with the normal questions (time for shipment, ways of payment etc.). I got the answers immediately. I placed an order using my Paypal account but I was informed that the account was restricted. I sent an e-mail to Peter, telling him that I’m going to place a new order, this time giving him my credit card number, and asked him to discard the first order. The next day my Pay pal account was charged although restricted. I sent another e-mail to Peter and asked him not to charge me on the second order (with my credit card details), But Peter answered that he didn’t get any payment from Paypal. A day later I was charged on my second order. A big fraud, I thought to myself…
Once again I wrote Peter and he did his best to help me get the refund from Paypal and finally I got it. 3 weeks later I got my ring too. Although Australia is quite far from Israel, Peter gave me the feeling that he was beside me. Every question was immediately answered with a good will to help and satisfy me.
P.S
My girl LOVES the ring!
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I like to buy at Petren Products, because they take customer demands very
seriously and give a personal advice. Finally, when I choose a product, I
know I made the best decision.
Keep going like this, Renate and Peter. You are great.
Regards, Ewa
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I first found opalmine.com looking for a one of a kind black opal on the internet. I was wary sending money out of the country to a company I did not
know with no way to get my money back if the stone was of pour quality or
not as represented. This had already happened to me once. On e-mailing Peter
back and forth he sounded honest. He had a black opal that no one else even
came close to in color, fire and price. Plus he had a ring made to fit the
stone with diamonds. He had drawings done first for my approval then in
plastic, ( I think it was plastic ).When I got the ring it was perfect and
one of a kind. My trust paid off and I found that Peter is a stand up guy
and will do all he can to make you happy with your purchase. I recommend him
to all.
Phillip Shannon; Florida, USA
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A quick note to thank you for the extra opal necklace with my order. My 4-year old daughter stashed it in her secret treasure box. Lovely pendant, my wife loves it.
Happy new year,
Todd – Derwood. MD-USA
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Peter, the packages arrived and my girlfriend loved them. Thanks for the extra gift. I will be using you in the future for sure. If you ever need a reference you may use me.
Thanks,
Gerald -Denver, Colorado, USA
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Peter,
Received ring today, with extra gift. Thank you for a fantastic service.
Regards
Paul.
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Dear Peter, many thanks for the lovely sparkly pendant. One of the ladies in my life will treasure it. I really must study your site thoroughly and see if I can find a stone in the orange/red range that would make a great Gent’s ring. I can spare a few hundred quid on myself from time to time especially now that I have decided that long haul flights are not for me any more. Once again, much appreciation for your thoughts and service.
Best wishes
Mike. -Bristol – England
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Hi Peter,
Dain received the ring at his work on Friday. I LOVE the ring, its beautiful!!! And the pendant you sent was a perfect match for the ring, its a style I would have chosen myself. I think it is a very nice to send a little extra thing for me! I will recommend you to any of my friends, and I will be buying some more opals next year! Many Thanks Peter I’m chuffed to bits.
Michelle Smith
Chesham, Buckinghamshire.
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Peter,
The jewelry I ordered arrived today. It is all beautiful! Thank you very much for the “extra” set of earrings and bracelet
Regards,
Gordy -Perth, Western Australia
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Peter
I was very happy with the time and trouble you took over my purchase and I have passed your samples and cards around my friends. For anyone interested in buying opals who knows nothing about the gem, or what best to buy, you would be well advised and well looked after by Peter .I was in this situation and Peter took time, and a lot of it, to sort me out. The whole process took about six months from start to finish, and the result was 1st class. Peter answers all your questions quickly and clearly. I would not go to anyone else for OPALS.
Jean Pearce
Cricklade – Wiltshire, England
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Hello Peter:
After staying for some days in Sao Paulo, my friend finally arrived yesterday in Belo Horizonte, where I live.You made me very happy: the pendant and the ear-ring are indeed very beautiful. Thank you for your courtesy. I have been in Australia three years ago: it’s a great and wonderful country, with a very nice people.
Thank you again.
Ana Adelina
Belo Horizonte. Brazil
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