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OPALMINE DECLARATION DEAR VISITORS. PLEASE READ THIS STATEMENT BEFORE PROCEEDING The main goal of www.opalmine.com is to serve the interests of our valued visitors. This is primarily an information site dedicated to the love of opals and to people who wear them and collect them. It is designed to inform you fully about the stone, introduce you to the opal fields, instruct you about how to shop for them, to care for them, and if you want, to learn how to process them yourself for your own pleasure and profit. Any sales that result from this site are secondary to this main goal. Please don't hesitate to ask Peter, our opal expert, any questions in regard to this subject. Even if you want an opinion about a stone you are considering purchasing from anywhere else, Peter is pleased to offer an honest unbiased opinion, whether you are purchasing from this site or not. Remember. Our main interest is YOUR interest. We are pleased to offer the best service possible. Delivery times and insurance: Questions about delivery times and tracking numbers are the most asked because most items purchased are gifts to be presented on special occasions. Keep in mind that most of our customers are from the USA, Canada, and Europe and we are located on the other side of the planet. Not just that, but we are located 1000kms from the city in the middle of the opal mines. [Not that this is a major difficulty because our postal system is very efficient] However, here are some of the problems we face in our effort to deliver on time. Our opal specialist, Peter, is often attending to opal matters at the mines which are 1000kms from the city. Of course most matters can be cared for by Cindy, our office supervisor, but at times the only one who can address special matters regarding stone matching and design, is Peter, because opal is such a specialist field. At these times, there could be some delays. Having said that, here are our goals: 1. We must keep the delivery costs to a minimum 2. We must keep the delivery time to a minimum 3. We must use the most secure delivery system possible. To achieve this, the only economic system available is the post office, using registered international mail. All freight and insurance is covered in the price of each item, so you don't have to worry about extra costs. Please note that this does not include a courier tracking number, only the parcel registration number and the date of dispatch. The post office does have a courier system called EMS [cost $60] which has a tracking number that tells you the last dispatch location of the parcel but is not comprehensive. It is claimed that the goods will arrive in approximately 3 days with this system, but this often depends on the efficiency of your customs. If you want goods sent by UPS, DHL, FedEx, which includes tracking numbers please let Esta direcci�n de correo electr�nico est� protegida contra los robots de spam, necesitas tener Javascript activado para poder verla know and he will arrange that. The costs are around $100.00. Please note that these couriers including EMS do not have insurance available, although we have not had any reports of losses when using them. Click HERE for a full description of the postal arrangements for your country. [only major countries are on this list] email us direct if you cannot find the details for smaller countries. For orders in excess of $5000, email Esta direcci�n de correo electr�nico est� protegida contra los robots de spam, necesitas tener Javascript activado para poder verla to discuss special insurance procedures. Standard orders from our database-with deadline information should get to you between one to two weeks, but keep in mind that during busy times, there may be some delays so allow yourself as much time as possible for deadlines. Special orders that involve design and manufacturing-with deadline limitations, please allow up to 2 months to deliver. Sometimes they can be fulfilled in a week or so, but keep in mind the following details: We don't want to rush a job. We want to make sure that the quality of the item is second to none. This sometimes involves re cutting stones, making special wax carvings for models, casting certain components. Setting diamonds and sizing shanks. Opalmine employs about ten different jewelers to manufacture under the 'Brusacci' label. Each one of these jewelers are experts in different fields of the industry. At times, particularly toward the end of the year, they get so busy that they cannot fulfill orders in time for deadlines. So if you have a gift in mind to be delivered at a certain date, please plan a couple of months ahead if possible. We know that this is not always possible and we will always do our very best to keep deadlines, but please understand our situation if the deadline cannot be reached. One idea is to write a little card for the occasion, explaining that a very special gift is on its way from the other side of the earth. Sometimes this anticipation is even better than having the gift. Here are some more details about this: If an item does turn up late, the best advice we can offer is for you to present the person with a nice card with wording along these lines: Dear [] I have a special gift coming to you from Australia, the land down under, which as you know, is on the other side of the earth. It is taking longer than we thought to arrive, but this little card is to say to you that I have not forgotten our special day and to encourage you to expect something really special from a long way away that I expect will arrive soon. So, please start getting excited about it. Suggested conclusions: All my love Thanks so much for being my friend Happy anniversary Thanks for your kindness and generosity Sorry that I have upset you I have not forgotten your friendship Hope you have a wonderful day Memories of you flood my mind I really value your friendship/love/kindness Please note: For ethical reasons, we don't do Christmas or birthday cards, but we will do special thank you cards, or cards expressing appreciation or love to someone, or anniversary cards.[for anniversary cards, please note the years of your marriage] We have a catalogue of pictures you can choose from for these cards, or you can submit your own picture. Be sure to give us the names of the giver and receiver. This special service is free of charge and is available to all our customers. [click here for special gift card details] There are times we can rush things through by paying double the costs to put other jobs aside, but this of course is not appealing. Keep in mind that we will always need your finger size if you are getting a ring made. |
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Many customers gave permission to have their email addresses shown here but we have refrained for privacy reasons. However, if you would like to talk directly to any of them, just let Peter know and he will get their permission first.{read more at end of list}
I first found opalmine.com looking for a one of a kind black opal on the
internet. I was wary sending money out of the country to a company I did not
know with no way to get my money back if the stone was of pour quality or
not as represented. This had already happened to me once. On e-mailing Peter
back and forth he sounded honest. He had a black opal that no one else even
came close to in color, fire and price. Plus he had a ring made to fit the
stone with diamonds. He had drawings done first for my approval then in
plastic, ( I think it was plastic ).When I got the ring it was perfect and
one of a kind. My trust paid off and I found that Peter is a stand up guy
and will do all he can to make you happy with your purchase. I recommend him
to all.
Phillip Shannon; Florida, USA
A quick note to thank you for the extra opal necklace with my order. My 4-year old daughter stashed it in her secret treasure box. Lovely pendant, my wife loves it.
Happy new year,
Todd - Derwood. MD-USA
Peter, the packages arrived and my girlfriend loved them. Thanks for the extra gift. I will be using you in the future for sure. If you ever need a reference you may use me.
Thanks,
Gerald -Denver, Colorado, USA
Peter,
Received ring today, with extra gift. Thank you for a fantastic service.
Regards
Paul.
Dear Peter, many thanks for the lovely sparkly pendant. One of the ladies in my life will treasure it. I really must study your site thoroughly and see if I can find a stone in the orange/red range that would make a great Gent's ring. I can spare a few hundred quid on myself from time to time especially now that I have decided that long haul flights are not for me any more. Once again, much appreciation for your thoughts and service.
Best wishes
Mike. -Bristol - England
Hi Peter,
Dain received the ring at his work on Friday. I LOVE the ring, its beautiful!!! And the pendant you sent was a perfect match for the ring, its a style I would have chosen myself. I think it is a very nice to send a little extra thing for me! I will recommend you to any of my friends, and I will be buying some more opals next year! Many Thanks Peter I'm chuffed to bits.
Michelle Smith
Chesham, Buckinghamshire.
Peter
I was very happy with the time and trouble you took over my purchase and I have passed your samples and cards around my friends. For anyone interested in buying opals who knows nothing about the gem, or what best to buy, you would be well advised and well looked after by Peter .I was in this situation and Peter took time, and a lot of it, to sort me out. The whole process took about six months from start to finish, and the result was 1st class. Peter answers all your questions quickly and clearly. I would not go to anyone else for OPALS.
Jean Pearce
Cricklade - Wiltshire, England
